Legal

Refund Policy

Last updated: 17 March 2026

We offer a mix of refundable and non-refundable Event bookings. The refund status of each Event will always be shown on the event page or booking page before you place your order.

Refund types

Refundable Events

Some Events are marked as refundable up to a stated deadline, usually 48 hours before the Event start time. Where an Event is marked this way, you may request cancellation within the stated period and receive a refund of the ticket price or package price, subject to any clearly stated non-refundable fees.

Non-refundable Events

Some Events are marked as non-refundable. Once booked, these cannot be cancelled by you for a refund unless:

  • –the Event is cancelled and a refund is offered;
  • –the Event is materially changed and the applicable event terms allow a refund;
  • –the law requires a refund; or
  • –we agree otherwise in writing.

How to request a refund

To request a refund, in the first instance, head to the My Account section of the website and select 'Request Refund' from the bookings tab. If this is not available, please contact us with:

  • –your full name
  • –booking reference
  • –Event name
  • –reason for cancellation

Your request is treated as received when it reaches our inbox. It is your responsibility to send the request before the refund deadline.

Fees

Unless the event page says otherwise, booking fees, transaction fees, payment processing charges, delivery charges and optional add-ons are non-refundable.

Cancelled, postponed or changed Events

If an Event is cancelled, we will contact affected customers using the details provided at booking.

If an Event is postponed, rescheduled or materially changed, we will tell you the options available for that Event once confirmed by the organiser or supplier. These may include:

  • –keeping your booking for the new date
  • –credit
  • –transfer to another Event
  • –a full or partial refund

Refund rights for cancelled, postponed or changed Events may depend on the organiser's terms and the nature of the change, subject always to your legal rights.

Missed Events and late arrival

We do not offer refunds if:

  • –you cannot attend
  • –you arrive late
  • –you are refused entry because you failed to follow venue rules
  • –you forget your ticket or booking confirmation
  • –your travel or accommodation plans are disrupted

unless the event-specific terms say otherwise.

Transfer requests

Transfers are not guaranteed and are only available if the organiser and event terms allow them.